Store Shipping & Return Policy
Shipping
Shipping, inside the United States, has a processing time of up to 48 hours.
Free Shipping promotions (when available) is automatically added in your cart once your order reaches a certain amount or more, and shipped Priority or UPS Ground
There are multiple shipping options at checkout if customer prefers a faster or a preferred carrier.
Returns & Exchanges
Customer is responsible for shipping charges on any approved returnable item
Stolen or Missing package? Customer must first file a claim with the carrier (UPS, USPS, DHL) before contacting us.
FAJAS:
For hygienic reasons Lingerie, Bras, Fajas or Bodyshapers have a no return no exchange policy. They are intimate garments and will be considered as Final Sale.
Waist Trainers may be exchanged once for a different size by contacting us within 48 hours of purchasing or receiving the item.
JEANS:
Mezclitos has a NO REFUND policy. Exchanges / Gift Cards Only.
Jeans Have a 7 Day Exchange Policy from the day your item arrives.
If the item was bought on Clearance or Special Sale, it is considered Final Sale or pay 30% Restock Fee for an exchange.
Jeans must be returned the same way it was received. Jeans that are worn, washed, or contain any smell will NOT be exchanged
Must contain all original tags
Leggings and Bodysuits w/ Internal Faja:
Bodysuit garments fall in the same category as the Fajas. No returns or exchanges. They contain the powernet material from the fajas and they are in a thong style.
Leggings with internal pushup powernet are considered final sale, as well.
Accessories:
Foams, Boards, Pillows, Chin Straps, etc are Final Sale.
To make a return, please call or email us to process an exchange. You can also call us at the following number, 469-224-0202
------ RECOMMENDATIONS ------
If your purchase includes girdles (fajas), we ask that you try the girdle (faja) OVER panties or underwear, preferably after a bath, free of lotions and perfumes. This does not mean that Mezclitos will accept the item for an exchange or refund, but it does protect you in case there is a manufacturing defect and, of course, for health reasons. Remember, the Girdle (faja) is a piece of underwear. Any item, if worn or dirty, will not be eligible for return and will be sent back to you.
